License & Terms of Service

Welcome to JoomTut.com!

Please read this License & Terms of Service ("Agreement") carefully before purchasing, downloading, installing, or using any software products provided by JoomTut ("we", "our", or "us").

By purchasing, downloading, installing, accessing, or using any of our products or services, you acknowledge that you have read, understood, and agree to be legally bound by this Agreement. If you do not agree with any part of these terms, you must not purchase, download, install, or use our products.

1. GNU General Public License (GNU/GPL)

Most Joomla! extensions developed by JoomTut, including components, modules, plugins, and other PHP-based software, are licensed under the GNU General Public License (GPL) version 2 or later, as published by the Free Software Foundation.

Under the GPL, you are free to:

• Use the software for any lawful purpose.
• Study how the software works.
• Modify the PHP source code.
• Redistribute the GPL-licensed PHP code under the same GPL license.

Any redistribution or modification of GPL-licensed code must comply with the GNU General Public License and preserve all existing copyright notices.

The complete GPL license is available at: https://www.gnu.org/licenses/gpl-2.0.html

2. Proprietary License

Although the PHP source code of our Joomla! extensions is released under the GPL where required, many non-PHP assets remain proprietary intellectual property of JoomTut.

These proprietary assets include, but are not limited to:

• HTML templates
• CSS stylesheets
• JavaScript files
• Images
• Icons
• Graphics
• Layouts
• Themes
• Documentation
• Demo content
• Design resources

These materials are NOT released under the GPL unless explicitly stated.

You may modify these files for your own website.

However, you may NOT:

• redistribute them;
• resell them;
• publish them;
• sublicense them;
• include them in another commercial or free product;
• remove or alter copyright notices;
• claim ownership of them.

If your intended use is not clearly permitted by this Agreement, please contact us before proceeding.

3. Intellectual Property

All products available on JoomTut.com remain the exclusive intellectual property of JoomTut.

Purchasing a product grants you a license to use the software, not ownership of the software itself.

Unless otherwise expressly permitted by this Agreement, you may not:

• claim authorship;
• remove copyright information;
• sell the software;
• lease the software;
• rent the software;
• sublicense the software;
• commercially redistribute the software;
• bundle our products with other commercial products.

All trademarks, logos, product names, graphics, documentation, and branding remain the exclusive property of JoomTut.

4. License Scope

Unless otherwise stated, every purchased license is valid for one (1) registered domain.

A separate license is required for each additional production website.

The license is intended solely for the customer who purchased it and may not be transferred, assigned, shared, or resold without our prior written consent.

If you permanently move your website to another domain, please contact us. We may approve a license transfer at our sole discretion.

5. License Duration

Your purchase consists of two separate rights:

A. Permanent software usage

You may continue using the version you downloaded for as long as you wish on your licensed website.

The software does not stop working when your support period expires.

B. Limited support period

Technical support and product updates are provided only during the purchased support period.

Support periods are available for various durations (for example, 3, 6, or 12 months), depending on the product purchased.

Once the support period expires:

• your installed product will continue functioning;
• download access may be limited;
• software updates may no longer be available;
• technical support will end until a new purchase is made.

6. Support Period Calculation

The support period begins immediately after your payment has been successfully completed.

Support is calculated from the purchase date, not from the beginning of the calendar month.

For example:

Every customer receives the full support period, regardless of the purchase date.

There is no advantage in waiting until the beginning of a new month before placing an order.

7. License Restrictions

Except where expressly permitted by applicable GPL provisions, you may NOT:

• share download links;
• share your customer account;
• share your license key;
• allow multiple customers to use one purchased license;
• upload our products to public download websites;
• upload our products to file-sharing services;
• redistribute our proprietary files;
• remove copyright notices;
• sell modified versions of our products;
• claim ownership of any part of our products;
• use our products in violation of applicable copyright laws.

Any unauthorized distribution or commercial exploitation of our proprietary materials constitutes copyright infringement.

We reserve the right to suspend or permanently terminate any license found to be in violation of these terms.

Where appropriate, we also reserve the right to pursue legal remedies, including claims for damages and injunctive relief.

8. Product Modifications

Customers are welcome to modify our products to meet their own business requirements.

However:

• all modifications are performed entirely at the customer's own risk;
• modified products are no longer guaranteed to behave as originally designed;
• we are not responsible for issues caused by customer modifications or third-party modifications.

Unless otherwise agreed in writing, any custom development performed by JoomTut remains the intellectual property of JoomTut.

General improvements developed during paid customization projects may be incorporated into future public releases of our products.

9. Custom Development Services

Customers may request additional features, integrations, or product modifications beyond the standard functionality of our products.

Custom development is offered as a separate paid service and is subject to quotation, availability, and mutual agreement.

Unless otherwise agreed in writing:

• customization fees cover development services only;
• ownership of the resulting source code remains with JoomTut;
• customers receive the right to use the customized solution under the applicable license;
• JoomTut reserves the right to reuse non-confidential improvements, optimizations, and generic features in future versions of its products.

10. Unauthorized Use

Unauthorized use of our products includes, but is not limited to:

• software piracy;
• unauthorized redistribution;
• license sharing;
• selling copied products;
• publishing download links;
• removing copyright information;
• impersonating JoomTut products;
• distributing modified proprietary assets.

Such activities may result in:

• immediate suspension of support;
• permanent termination of the license;
• refusal of future services;
• legal action where permitted by applicable law.

11. Ordering and Payment

All orders placed through JoomTut.com are subject to acceptance by JoomTut.

By placing an order, you confirm that:

• you have carefully reviewed the product description;
• you have evaluated the available Free version and/or Demo Website whenever possible;
• you understand the product's functionality and system requirements;
• all information provided during checkout is accurate and complete.

Payments are processed securely through trusted third-party payment providers such as PayPal. We do not store your payment credentials or financial information.

An order is considered complete only after payment has been successfully confirmed by the payment provider.

JoomTut reserves the right to refuse, cancel, or suspend any order that appears fraudulent, unauthorized, or in violation of this Agreement.

12. Product Delivery

Because our products are digital downloads, no physical goods will be shipped.

After your payment has been successfully confirmed:

• your order will be activated automatically;
• a download link will be sent to the email address provided during checkout;
• you may immediately download the purchased product.

If you do not receive your download email within a reasonable time, please check your Spam or Junk folder before contacting us.

It is your responsibility to provide a valid email address during checkout.

JoomTut is not responsible for delivery issues caused by incorrect email addresses provided by the customer.

13. Download Availability

Purchased products remain available for download during your active support period.

We recommend downloading and safely storing a copy of the product immediately after purchase.

Although we make reasonable efforts to maintain download availability, we cannot guarantee permanent availability of every historical version of every product.

14. Product Demonstrations

For many products, we provide online Demo Websites, screenshots, documentation, and videos to help customers evaluate the software before purchasing.

These demonstrations are intended solely to illustrate the general functionality of the products.

Because every Joomla! website has its own unique environment, minor differences between the demonstration and your actual website may occur.

Customers are encouraged to review the available demonstrations carefully before purchasing.

15. Free version

Many of our products are available in a Free version.

The Free version allows customers to:

• evaluate product functionality;
• verify compatibility with their Joomla! installation;
• become familiar with the user interface before purchasing.

Technical support for the Free version is limited to installation assistance only.

Support for configuration, troubleshooting, customization, compatibility issues, or feature requests is not included with the Free version.

16. Pro version

The Pro version provides additional features beyond those available in the Free version.

Depending on the purchased product, an active Pro license may include:

• product updates;
• technical support;
• bug fixes;
• access to premium features;
• download access during the support period.

Specific features vary by product and are described on each product page.

17. Technical Support

Technical support is available only during the active support period.

Support is provided in English unless otherwise agreed.

Support requests should be submitted through our official support channels.

We strive to respond to support requests within one to two (1–2) business days.

Response times are estimates only and are not guaranteed.

Support is provided during our normal business days and business hours.

Requests submitted during weekends or public holidays may require additional processing time.

18. Scope of Technical Support

Technical support includes reasonable assistance with issues directly related to our products, including:

• installation;
• initial configuration;
• product-related errors;
• guidance on using built-in features;
• confirmed software bugs.

Our objective is to ensure that the purchased product functions substantially as documented.

19. Support Exclusions

Technical support does not include:

• custom development;
• adding new features;
• modifying existing functionality;
• website design;
• CSS customization;
• template customization;
• Joomla! administration training;
• server administration;
• database administration;
• SEO services;
• malware removal;
• website recovery;
• data restoration;
• third-party software support;
• issues unrelated to our products.

Requests outside the standard scope of support may be offered as paid professional services at our discretion.

20. Custom Development Requests

Customers may request custom development services to extend or modify the functionality of our products.

Such services are billed separately and are not included in the purchase price of any product license.

Unless otherwise agreed in writing:

• all copyrights remain the exclusive property of JoomTut;
• custom development fees cover development services only;
• JoomTut may incorporate non-confidential improvements into future product releases.

21. Customer Responsibilities

Customers are responsible for:

• reading the available documentation;
• verifying system requirements;
• evaluating the Free version before purchasing;
• maintaining complete website backups;
• providing accurate information when requesting support;
• following our installation instructions.

Failure to fulfill these responsibilities may delay or prevent successful support.

22. Website Access

Some technical issues cannot be diagnosed remotely without direct access to the affected website.

When necessary, customers agree to provide temporary access to:

• Joomla! Super Administrator;
• FTP or SFTP;
• hosting control panel;
• staging website;
• database access (only when reasonably required).

Access credentials will be used solely for diagnosing and resolving the reported issue.

Whenever possible, we recommend providing access to a staging environment instead of a production website.

23. Backup Responsibility

Before granting us access to your website, you must create a complete backup of:

• website files;
• database;
• configuration;
• uploaded media.

Although we exercise reasonable care while performing technical support, customers remain solely responsible for maintaining backups and protecting their data.

JoomTut shall not be liable for any loss of data resulting from the absence of adequate backups.

24. Cooperation During Support

Effective technical support requires active cooperation from the customer.

Customers may be asked to:

• provide additional information;
• reproduce reported issues;
• install test versions;
• temporarily disable third-party extensions;
• provide administrator access;
• perform diagnostic tests.

Failure to provide the requested information or access within a reasonable time may prevent us from resolving the issue.

Support cases may be suspended or closed if the customer repeatedly fails to cooperate.

25. Third-Party Extensions and Templates

Our products are developed for Joomla! and are tested using supported Joomla! versions.

However, we cannot guarantee compatibility with:

• third-party extensions;
• commercial templates;
• custom templates;
• modified Joomla! installations;
• customized PHP environments;
• unsupported Joomla! versions.

Compatibility issues caused by third-party software are outside the scope of our standard support.

26. Third-Party Services and Libraries

Some products integrate with external APIs, cloud services, payment gateways, mapping services, or third-party libraries.

These services are operated independently of JoomTut.

We are not responsible for:

• changes to third-party APIs;
• pricing changes;
• service interruptions;
• licensing changes;
• discontinued services;
• policy changes introduced by third-party providers.

Additional fees imposed by third-party service providers are the sole responsibility of the customer.

27. Product Updates

We continually improve our products.

Updates may include:

• bug fixes;
• security improvements;
• performance enhancements;
• compatibility updates;
• new features.

Some updates may also:

• modify existing functionality;
• remove obsolete features;
• change the user interface;
• require newer versions of Joomla! or PHP.

Customers are strongly encouraged to create complete backups before installing any update.

While we strive to maintain backward compatibility whenever reasonably possible, we cannot guarantee compatibility with every customized website configuration.

28. Refund Policy

Because our products are digital goods delivered electronically, all sales are generally considered final once payment has been successfully completed and the product has been made available for download.

We strongly encourage all customers to:

• review the product description;
• test the available Free version;
• explore the online Demo Website;
• verify compatibility with their Joomla! environment;

before placing an order.

By completing a purchase, you acknowledge that you have had a reasonable opportunity to evaluate the product before buying.

29. Limited Money-Back Guarantee

Although refunds are generally not available for digital products, JoomTut offers a limited Money-Back Guarantee under the conditions described below.

A refund may be granted only if all of the following conditions are satisfied:

• the reported issue is caused by a verified defect in our product;
• the issue prevents the product from functioning substantially as demonstrated on our official Demo Website;
• the customer has actively cooperated with our support team;
• the customer has provided all information reasonably requested;
• temporary administrator access has been granted when required;
• JoomTut has been given at least three (3) business days to investigate and resolve the issue after receiving all necessary information.

If, after reasonable efforts, we are unable to resolve the confirmed product defect, a full refund may be issued at our sole discretion.

30. Refund Exclusions

Refunds will not be granted for reasons including, but not limited to:

• purchasing the wrong product;
• accidental purchases;
• change of mind;
• failure to read the product documentation;
• failure to review the product description;
• failure to test the Free version;
• personal preference;
• lack of technical knowledge;
• unsupported Joomla! versions;
• unsupported PHP versions;
• unsupported hosting environments;
• server configuration issues;
• third-party extension conflicts;
• template conflicts;
• browser extensions;
• customer modifications;
• modifications made by third parties;
• discontinued third-party services;
• API changes;
• licensing changes imposed by third parties;
• customer refusal to cooperate during troubleshooting;
• customer refusal to provide requested information or temporary administrator access;
• failure to maintain website backups;
• issues unrelated to our products.

Refund requests submitted after seven (7) calendar days from the purchase date will not be considered.

31. Refund Processing

Approved refunds are processed through the original payment method whenever reasonably possible.

Payment gateway transaction fees, currency conversion fees, taxes, banking charges, or similar costs imposed by third-party payment providers may be deducted from the refunded amount where permitted by applicable law.

Upon receiving a refund, the customer agrees to:

• immediately discontinue use of the product;
• permanently remove the product from all websites;
• destroy all downloaded copies;
• cease any further use of the refunded software.

The refunded license shall automatically terminate upon completion of the refund.

32. Product Compatibility

Our products are designed for supported Joomla! versions as described on each product page.

We make reasonable efforts to ensure compatibility with supported Joomla! releases.

However, because every website environment is unique, we cannot guarantee compatibility with:

• every hosting provider;
• every PHP configuration;
• every Joomla! extension;
• every template;
• every browser extension;
• every custom modification.

Minor differences in behavior may occur due to environmental differences beyond our control.

33. Product Updates

Software development is an ongoing process.

Future updates may:

• introduce new features;
• modify existing functionality;
• remove obsolete functionality;
• improve security;
• improve performance;
• improve Joomla! compatibility.

We reserve the right to modify, redesign, replace, discontinue, or remove any feature at any time without prior notice.

Customers are responsible for evaluating updates before deploying them on production websites.

34. Disclaimer of Warranty

To the maximum extent permitted by applicable law, all products are provided "AS IS" and "AS AVAILABLE", without warranties of any kind.

We expressly disclaim all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

• merchantability;
• fitness for a particular purpose;
• uninterrupted operation;
• non-infringement;
• compatibility with third-party software;
• error-free operation;
• availability of updates.

While we strive to deliver reliable software, we do not warrant that our products will meet every customer's individual requirements or operate without interruption in every environment.

35. Limitation of Liability

To the fullest extent permitted by applicable law, JoomTut shall not be liable for any:

• loss of revenue;
• loss of profits;
• loss of business opportunities;
• loss of contracts;
• loss of goodwill;
• loss of anticipated savings;
• loss of data;
• corruption of data;
• website downtime;
• interruption of business;
• indirect damages;
• incidental damages;
• consequential damages;
• exemplary damages;
• punitive damages.

This limitation applies regardless of the legal theory upon which the claim is based, including contract, tort, negligence, strict liability, or otherwise.

36. Maximum Liability

In any event, JoomTut's total aggregate liability arising out of or relating to the purchase or use of any product shall never exceed the amount actually paid by the customer for the affected product.

37. Customer Responsibility

Customers are solely responsible for:

• maintaining backups;
• securing their servers;
• protecting administrator accounts;
• testing updates before deployment;
• complying with Joomla! requirements;
• complying with third-party licensing requirements.

JoomTut shall not be responsible for any losses resulting from the customer's failure to perform these responsibilities.

38. Indemnification

You agree to indemnify, defend, and hold harmless JoomTut, its owners, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, expenses, or legal costs arising from:

• your misuse of our products;
• your violation of this Agreement;
• your violation of applicable laws;
• your infringement of third-party rights;
• your modifications to our software;
• your distribution of our products.

39. Force Majeure

JoomTut shall not be liable for any delay, interruption, or failure to perform its obligations resulting from circumstances beyond our reasonable control, including but not limited to:

• natural disasters;
• fire;
• flood;
• earthquake;
• war;
• terrorism;
• civil unrest;
• government actions;
• labor disputes;
• power failures;
• Internet outages;
• hosting failures;
• cyber attacks;
• pandemics;
• interruptions affecting third-party services.

During such events, our obligations shall be suspended for the duration of the event.

40. Suspension and Termination

We reserve the right to suspend or terminate any license, download access, or support services immediately if we reasonably believe that the customer has:

• violated this Agreement;
• shared download links;
• shared license credentials;
• redistributed proprietary files;
• engaged in software piracy;
• committed payment fraud;
• abused our support staff;
• engaged in unlawful activities involving our products.

Termination of a license does not entitle the customer to any refund.

41. Survival

The provisions relating to:

• intellectual property;
• copyright;
• confidentiality;
• limitation of liability;
• indemnification;
• refund restrictions;
• governing law;

shall survive the termination or expiration of this Agreement.

42. Privacy Policy

JoomTut respects your privacy and is committed to protecting your personal information.

We collect only the information reasonably necessary to:

• process your orders;
• deliver purchased products;
• provide technical support;
• manage software licenses;
• improve our products and services;
• comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

43. Customer Information

When you place an order, we may collect information including:

• your name;
• your email address;
• your website domain;
• your country;
• purchase history;
• support history.

This information is used solely for customer service, licensing, and product support.

Customers are responsible for keeping their contact information accurate and up to date.

44. Technical Support Credentials

When technical support requires access to your website, you may voluntarily provide:

• Joomla! Super Administrator credentials;
• FTP/SFTP credentials;
• hosting control panel credentials;
• database credentials;
• staging website access.

These credentials will be used only for investigating and resolving the reported issue.

Access is limited to authorized personnel involved in providing support.

Where reasonably possible, credentials will be securely deleted after the support request has been completed.

We recommend changing all passwords after support has concluded.

45. Customer Data

While performing technical support, we may temporarily access information stored on your website.

We do not intentionally collect, copy, or retain customer content except where reasonably necessary to diagnose and resolve the reported issue.

Customers remain solely responsible for the security, integrity, legality, and backup of all data stored on their own systems.

46. Cookies

Our website may use cookies and similar technologies to:

• maintain website functionality;
• remember user preferences;
• improve website performance;
• analyze website traffic.

By using our website, you consent to the use of cookies as described in this policy.

You may disable cookies through your browser settings, although doing so may affect certain website functionality.

47. Security

We take reasonable administrative, technical, and organizational measures to protect customer information.

However, no method of electronic storage or Internet transmission can be guaranteed to be completely secure.

Accordingly, JoomTut cannot guarantee absolute security of any information transmitted or stored electronically.

48. Right to Refuse Service

We are committed to providing professional and respectful customer service.

Likewise, we expect all communications with our staff to remain respectful and constructive.

We reserve the right to refuse technical support, customization services, future sales, or any other services if a customer:

• engages in abusive, threatening, or offensive behavior;
• repeatedly submits unreasonable or excessive requests outside the scope of purchased services;
• attempts to obtain services through fraud or deception;
• intentionally violates this Agreement;
• infringes our intellectual property rights.

Where appropriate, we may also suspend or permanently terminate the customer's license or support access.

49. Force Majeure

JoomTut shall not be responsible for delays or failures in performing its obligations where such delays or failures result from events beyond our reasonable control, including but not limited to natural disasters, war, civil unrest, labor disputes, government actions, Internet outages, hosting failures, cyberattacks, power failures, pandemics, or interruptions affecting third-party services.

Our obligations shall be suspended only for the duration of such events.

50. Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of the Socialist Republic of Vietnam, without regard to its conflict of law principles.

Any dispute arising out of or relating to this Agreement shall first be resolved through good-faith negotiation.

If the dispute cannot be resolved amicably, it shall be submitted to the competent courts of Vietnam, unless otherwise required by applicable law.

51. Severability

If any provision of this Agreement is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

The invalid provision shall be interpreted, modified, or replaced to the minimum extent necessary to make it enforceable while preserving its original intent.

52. Entire Agreement

This License & Terms of Service constitutes the entire agreement between JoomTut and the customer concerning the purchase and use of our products.

It supersedes all previous agreements, understandings, communications, or representations relating to the same subject matter.

53. Changes to These Terms

We may update or revise this License & Terms of Service from time to time to reflect changes in our products, services, business practices, or legal requirements.

Any revised version becomes effective upon publication on our official website unless otherwise stated.

We encourage customers to review these terms periodically.

Continued use of our products after updated terms are published constitutes acceptance of the revised Agreement.

54. Contact Information

If you have any questions regarding this License & Terms of Service, our products, or our policies, please contact us through our official support channels.

Our support team will be happy to assist you.

55. Acceptance of This Agreement

By purchasing, downloading, installing, accessing, or using any product provided by JoomTut, you acknowledge that:

• you have read this License & Terms of Service in its entirety;
• you understand your rights and responsibilities;
• you agree to be legally bound by all provisions contained herein.

If you do not agree with these terms, you must not purchase, download, install, or use our products.