The information provided in this FAQ is intended for general guidance only. In the event of any conflict or inconsistency, the License Agreement & Terms of Service shall prevail.
1. Can I try the product before purchasing?
Yes.
Most of our products include a Free version, allowing you to evaluate the product before purchasing the Pro version.
We also provide online Demo Websites, screenshots, and documentation for many products so you can explore their features before making a purchase.
2. What is the difference between the Free and Pro versions?
The Free version allows you to evaluate the product and verify compatibility with your website.
Support for the Free version is limited to installation assistance only.
- Installation support only (Free version)
- Full technical support (Pro version)
- Product updates (Pro version during support period)
- Additional premium features (Pro version)
3. How will I receive my purchase?
After your PayPal payment has been successfully confirmed, our system will automatically send an email containing your download link.
4. How does the license work?
Each purchase grants a license for one registered domain.
Your order confirmation email acts as your official license and access reference.
5. When does my support period begin?
Your support period begins on the date payment is completed.
- January 5 → expires April 5 (3 months)
- January 31 → expires January 31 next year (12 months)
6. Will your products work on every Joomla! website?
No guarantee is provided for all environments.
We recommend testing the Free version before purchase.
7. What technical support is included?
- Installation
- Configuration
- Bug fixing
- Product guidance
8. What information do I need to provide when requesting support?
- Issue description
- Screenshots
- Admin access (if needed)
9. Can I request custom development?
Yes, paid service only.
10. Can I install the product on multiple websites?
No. One license = one domain.
11. Can I share the product with others?
No redistribution is allowed.
12. Can I modify the product?
Yes, but at your own risk.
13. What is your refund policy?
Refund requests must comply with the License Agreement & Terms of Service.
Only verified product defects are eligible for review.
14. Is it safe to download your products from other websites?
No. Always download from official sources.
15. What happens if my support period expires?
The product will continue to work normally.
No updates or support will be provided after expiration.
16. Can I transfer my license to another domain?
Case-by-case approval only.
17. Where can I read your complete policies?
All terms are defined in the License Agreement & Terms of Service.
18. Can I download product updates after purchase?
Yes.
During your active support period, you are entitled to download all product updates and new versions using the official download link provided in your order confirmation email.
Please keep your order confirmation email safe, as it serves as your access reference for updates and downloads.
Final Note
By purchasing or using our products, you agree to the License Agreement & Terms of Service.
